BSBOPS305 Process customer complaints RTO Training Resources
Get a complete BSBOPS305 Process customer complaints training resources kit so your RTO can deliver and assess this popular unit of competency separately, or as part of a high-value vocational qualification!
Your new training and assessment resources from TotalVET Solutions in partnership with Compliant Learning Resources will provide your RTO with BSBOPS305 materials designed to help your students develop the necessary skills and knowledge to succeed in their chosen field.
Your BSBOPS305 Process customer complaints vocational training and assessment resources package includes:
- Learning Resources for your students to study,
- Assessment Workbooks for your students to complete and submit for marking,
- Assessor Guides with instructions and assessment benchmarks for your assessors, and
- Mapping Documentation so you can quickly and easily demonstrate where each element and performance criteria is assessed in these training resources.
- Virtual Workplace Access including policies, procedures, templates, forms, case studies, clients files and other materials to support your students
Your RTO will also receive an unlimited student license, meaning you can deliver and assess training to as many students as you want using this learning and assessment resource.
BSBOPS305 RTO Training Materials
This VET training resources package includes training materials for the unit BSBOPS305. This unit may be combined with other units of competency in a subject workbook and contextualised for our some specific qualification package(s). Please contact us to discuss the purchase options available for this unit of competency.
For more information about the BSBOPS305 Process customer complaints unit, including qualifications that include this unit, elements and performance criteria, performance evidence, knowledge evidence, and assessment conditions, check the official training.gov.au page here – BSBOPS305 Process customer complaints.
Unlimited Student License!
Our unlimited student license model means you purchase the BSBOPS305 training resource once and deliver and assess training for as many students as you want with no additional fees! This is a self-contained VET training resource, meaning it comes with assessment tools AND learner guides with learning content for your students.
No additional textbooks or per-student fees required, saving your RTO from huge ongoing resource expenses!
Virtual Workplace Resources
This BSBOPS305 Process customer complaints training and assessment materials package is supported by a Simulated Business intranet site which includes additional “workplace” resources to help you deliver and assess this qualification easily, and offer training to more students. These resources may include materials like policies and procedures, templates, forms, case studies, simulated client files, and more.
This means your RTO will be able to better prepare students for vocational placement because they will already be familiar with workplace documentation before commencing placement. In most cases, these simulated workplace training resources are essential to help your students complete the unit because they cannot access real client files and patient information due to privacy and confidentiality issues.
This opens up opportunities for you to deliver vocational training to domestic students without a job or international students who don’t have the right to work in Australia and can’t get everything they need from a vocational placement. It also speeds up training delivery for your students with a job, as they can access the materials they need 24/7 and keep studying without having to constantly stop and wait to get documents from their workplace.
Contact Us
Enquire Now and get this premium BSBOPS305 Process customer complaints learning and assessment resources bundle for your RTO today!
