BSBOPS404 Implement customer service strategies RTO Training Resources

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  • Unlimited Student License so you can deliver training to as many students as you want with no ongoing resource fees
  • Complete set of Engaging Learner Resources includes learning content for students to study, meaning no need for expensive third-party textbooks
  • Student Assessment Tools includes Student Assessment Workbook and Observation Forms for students to complete the course
  • Assessor Assessment Workbooks includes Benchmark Answers, Unit Mapping, Assessor Instructions for your trainers and assessors
  • PowerPoint Presentations to support classroom or webinar delivery of the course materials
  • Access to Simulated Business “Bounce Fitness” including a huge number of workplace documents to support learning and assessment

This unit is included in the following qualifications:

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