BSBCMM301B – Process customer complaints | RTO Training Materials
BSBCMM301B – Process customer complaints | RTO Training Materials
Secure new BSBCMM301B Process customer complaints RTO resources developed by a major Australian RTO and tested in day to day training and compliance! These RTO training materials are available for immediate purchase as-is and we will be providing ongoing upgrades, updates, and enhancements to the materials as they are completed by our development team.
Enquire now for more information and order now to get the best price on these resources! Your new BSBCMM301B training resources package will typically include:
- Learner Guide (for most units from this publisher)
- Assessment Tools (may include Assignments, Practical Observations, Written Questions, Exams, Third Party Verification as appropriate)
- Session Plan
- PowerPoint Presentation
- Forms, Templates, Case Studies, Scenarios (as appropriate)
- Mapping Document
Enquire now for more information about the BSBCMM301B and other materials available for this training package. Simply fill out the form and submit an enquiry now for more information, pricing and samples of the BSBCMM301B RTO training materials!
Get RTO Training Resources
- Unlimited User/Student License
- Comprehensive Mapping Documents
- Amazing, Dynamic Learning Content
- Quality, Detailed Assessment Benchmarks
Get sought after BSBCMM301B Process customer complaints RTO resources here! This BSBCMM301B training resource package for RTOs was originally developed by a major Australian training organisation and is now available to other VET institutes in Australia and overseas!
The BSBCMM301B materials were designed with training and compliance features needed by training organisations and then tested in day to day training by the developing RTO. Most of these assessment tools will also have been tested at audit.
This package includes training and assessment materials to assist your RTO to deliver the unit BSBCMM301B Process customer complaints either as a standalone course, in a skillset, or as part of a complete vocational qualification. The materials may also be adapted and used in non-accredited training!
When you acquire this BSBCMM301B package, you’ll receive:
- Assessment Tools – written to the unit requirements and tested in training.
- Assessment Benchmarks – including a clear standard for your assessors to assess student submissions against
- Mapping Document – including mapping of unit requirements against assessments to help you demonstrate compliance or conduct validation
- Session Plan – outline of how the tools are designed to be delivered giving you a starting point to develop your own unique delivery plan
- Templates, Forms, Examples (where available) – additional documents to support training delivery and assessment
- Learner Guides (available for most units) – learning content for your students to study to assist with completing the course
- PowerPoint Presentations – to support your classroom or webinar delivery of the course, or as additional reading content for your students
We have only recently acquired this catalogue of training materials and the resources are available for purchase and delivery “as-is” now for a heavily discounted license fee. We are in the process of rebranding and updating the training materials and will make free upgrades available to all clients that license the tools now.
Once updates and enhancements have been completed, the price of this catalogue will increase to reflect the true value of these hard-to-find training materials, so get in early to save! The BSBCMM301B resources supplied “as-is” may require some minor editing, updates and rebranding before you use them in training.
Shortcut your time to market by months or years by acquiring these BSBCMM301B training and assessment tools now! Using these resources as a base can mean you’re adding courses to scope and beginning training much sooner than you would if you were starting development from scratch.
Since this catalogue is so new, we are still indexing all the content supplied in each unit package to ensure we can provide you with the most correct information. Get in touch for the most up to date list of inclusions and samples of this training content.
For more information about the BSBCMM301B Process customer complaints unit, including qualifications that include this unit, elements and performance criteria, performance evidence, knowledge evidence, and assessment conditions, check the official training.gov.au page here – BSBCMM301B Process customer complaints.
BSBCMM301B Learning Resources and Assessment Tools
The BSBCMM301B training materials are designed for blended training delivery including face-to-face classroom-based sessions and self-paced learning by the student outside the classroom. These are adaptable to different training contexts, and you are free to modify and contextualise the training resources to suit your delivery style.
VET training materials from this catalogue use a range of assessment methods, and may include:
- Practical Observations
- Written Questions
- Case Studies
- Third Party Verification
- Record of Assessment
- And more!
Note these assessment tools do not include a fully simulated assessment pathway and would require additional contextualisation by the RTO to deliver fully simulated training and assessment. Practical observations or third-party verification are included for most units of competency and mapped as part of the required assessment.
The majority of materials come in unlocked, editable Word, Excel, PowerPoint and other appropriate file formats so you can modify the training and assessment materials. Some documents may be supplied in PDF and other file formats.
Most units from this catalogue of training materials are supplied with Learner Guides and/or PowerPoints as learning content for your students and may include other supplementary educational content to support your training delivery. For most units, this means you have a self-contained training resource that does not require third-party textbooks for your students to complete their training. You are free to supplement the learning materials with additional texts and readings to assist your students to complete the BSBCMM301B unit.
Please contact us for more information about your selected training resources and the specific inclusions in this package.
PowerPoints are supplied with most units of competency in this catalogue of training tools and can be used in classroom or webinar delivery of the course as a supplementary learning aid. They can also be printed, or the content copied into handouts or other documents provided to students to assist with their learning. These PowerPoints are editable so you may adjust the slides to suit your training delivery.
Session plans are supplied with most units of competency from this catalogue and will provide you with a starting point to plan your own delivery program for the BSBCMM301B unit. The session plans are normally based around face-to-face classroom-based delivery of the BSBCMM301B.
You will receive a mapping document with your BSBCMM301B Process customer complaints training resources. The mapping document will help you find and demonstrate where unit requirements are assessed in the training materials. This is also a valuable tool to help you undertake validation of your training resources as required by your RTO, and also find and show auditors where assessment requirements are met in the tools.
Other Supporting Training Resources
Forms, templates, diagrams, policies, and other documents to support training and assessment are supplied with some units of competency.
Unit by Unit Format
The BSBCMM301B learning resources come in a unit by unit format, meaning the set of documents covers just the BSBCMM301B unit. This allows you to incorporate this one unit into many different qualifications, or mix and match electives to design different versions of a course specific to the needs of your learners.
A unit-by-unit format is also ideal for funded training delivery where funding is paid on each unit of competency completed by the student. This means you can progress your students through the course a unit at a time and ensure regular funding payments.
These training resources are currently substantially discounted as they are delivered as we received them from the RTO. We are in the process of rebranding and reviewing the materials to get them ready for you to pick up and use immediately in training. The second stage of the process will involve validating and rectifying all tools to our high standards of quality and compliance.
Currently, we cannot make any claims about the compliance of the BSBCMM301B training resources as we have not conducted a complete validation of every tool yet. Our initial analysis shows the tools are quite complete and look stronger than the majority of commercial training resources we have seen on the market. As with any resource you purchase from ANY vocational training materials publisher, we do recommend validating and rectifying the tools as part of your setup process, so you are confident in the quality and compliance of the materials.
This is the ideal opportunity to contextualise the materials to your cohort and align them with your Training and Assessment Strategy. It’s also critical to understand how assessments work so you are able to explain and defend them at audit when questioned by your auditor.
Order materials immediately “as-is” to get the discounted rate, and receive a free update to the fully validated and rectified assessment tools when they become available. The price of the training materials will be increased substantially once all updates and enhancements have been completed.
BSBCMM301B Licensing Conditions
Your Process customer complaints RTO training resources package is provided on an unlimited student digital license.
The licensing conditions for your BSBCMM301B materials are:
- Unlimited student license.
- You have the option to print or distribute materials to your students digitally with no additional fees.
- Most materials will be supplied in editable Microsoft Word format. Some files may be provided in PDF or other file formats as appropriate.
- Training and assessment materials can be edited and contextualised for your learner cohort and compliance needs.
- Materials can be printed or uploaded to your LMS for delivery to students.
- No resale or distribution of the materials to other organisations (except official regulatory bodies).
- The training materials are supplied “as-is” and the purchaser is responsible for implementation and ongoing development and maintenance of the training resources.
We are happy to supply samples of units from our catalogue of training resources for you to review before investing in this package.
Please contact us on 1300 822 599 or email [email protected] to request samples of the BSBCMM301B RTO training materials and we’ll be happy to email some to you.