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(latest NCVER data)Dealerships and service centres rely on staff who have completed AURACA103 Build customer relations in an automotive workplace to keep customer records current, spot value-adding opportunities and recommend improvements to service operations. Our AURACA103 training resources help RTOs deliver this relationship-focused unit within automotive sales and service programs.
Learners develop skills in uploading and updating customer information, analysing sales and service history, monitoring customer needs, assessing products and services against those needs, reporting trends and recommending changes to customer service operations.
Equip trainers with our AURACA103 RTO training materials to teach customer relationship work without building data tasks internally. Purchase RTO materials and adapt the AURACA103 learning materials to the database systems your learners use.
Inside the AURACA103 training materials is a prepared foundation for building customer relations in automotive workplaces. Purchase RTO materials to cut preparation time with AURACA103 RTO training materials organised for practical delivery.
Check the latest unit requirements on training.gov.au before delivery. Your team should contextualise and validate these AURACA103 training materials for its learner cohort, delivery model and selected compliance environment. Use the supplied mapping as a starting point when reviewing your AURACA103 materials against the Standards for RTOs.
AURACA103 Build customer relations in an automotive workplace covers maintaining a customer database, monitoring customer service processes and identifying ways to add value to customer experiences. It applies to people working in automotive vehicle or component sales and service environments.
The unit addresses five core areas:
Learners prepare for one activity such as a staff meeting, training session, information session or team feedback review that addresses customer service standards. Your team should arrange access to a workplace or a realistic simulated team for this evidence.
Yes. Learners work with customer information and use basic statistics such as mean, median and mode, presenting results in tables and graphs.
Yes. The editable files let your team add instructions for the database or customer management system used in your delivery, where contextualisation is permitted.
No. The unlimited student licence covers all enrolled learners without per-student fees, subject to the applicable licence conditions.
It means the materials are developed with training package and compliance considerations in mind; it does not guarantee audit outcomes. Your team should still review a free sample and validate the resources before use.
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