Frequently Asked Questions
- If I place an order on RTO training resources, do I have to make the payment first?
- Yes, all orders need to be paid for in full before RTO materials are delivered.
- I need my order urgently, how fast can I get it?
- Please allow 1-3 business days from payment for your orders to receiving your RTO materials.
- Can I get further discounts on top of an existing discount if I order RTO training materials in bulk?
- No, prices have already been heavily discounted so we are unable to offer further discounting.
- How can I pay for my order?
- We have facilities to receive credit card, Electronic Funds Transfer (EFT), or cheque payments.
- Can I get a refund if I change my mind after receiving the RTO materials?
- Please refer to our Refund and Returns Policy Page for more information https://totalvettrainingresources.com.au/returns-refund-policy/.
- Will the assessment meet audit?
- An Independent Quality Consultant audits the assessments so we are confident that they will meet audit requirements. However, each auditor has their own interpretation of the Standards for RTOs, so we also provide an audit rectification assistance guarantee to help ensure assessments meet their requirements.
Note: We are only able to offer the audit rectification assistance guarantee on purchases of units in a complete package of Learner Resource, Trainer Manual, Student Assessment Workbook, Assessor Assessment Book and Powerpoint on the digital unlimited student license model. We are not able to offer the audit rectification assistance guarantee on purchases of part of a unit of competency or print resources.
Please notify us in writing at least 7 days before your audit at [email protected]
- Will TotalVET Training Resources write RTO resources and customise it for us?
- We would be more than happy to produce RTO materials on request, given the following conditions:
1) It is in our area of expertise
2) The order is large enough to make it viable for the time we will be investing
3) There is an appropriate amount of time available to research and write the document
Logos & Branding
- Can I rebrand the RTO resources with my RTO’s name and logos?
- We can assist you with branding your RTO training materials with your logos and RTO name in the headers, footers and cover.
Note: The rebranding service is available for $200 per unit of or $50 per document if you are only purchasing a single document from the package.
If you wish to have resources converted to your own templates or have additional branding in the materials, please contact us for a customised quote.
- Can I photocopy materials from TotalVET Training Resources?
- TotalVET Training Resources owns all Copyright on its products as detailed in the Copyright Act 1968.No part of the TotalVET Training Resources books may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from TotalVET Training Resources.
Note: Legal action may be taken against any person who infringes their Copyright through unauthorised copying.
- Can I remove copyright marks from the documents if I have purchased them in digital editable format?
- Under all our resource licensing models, the copyright for the training resources remains with TotalVET Training Resources. You are free to rebrand the RTO training materials under this license type, but we require our copyright acknowledgement to be kept in the inside cover of each document (the section titled “Copyright Notice”). Please get in touch for more information.
- Can I get samples of your RTO Training Materials?
- You may view a portion of the unit in an electronic format. Both Resource and Assessment documents may be supplied.
If you require further information, please contact 1300 822 599 or email [email protected] now.
- We want to add new qualifications to scope and to do this we need to supply copies of Assessment Tools with our application. Can you send me electronic copies in PDF so that we can proceed ASAP with our application?
- We offer digital training and assessment tools that are usually delivered within 1-3 days.
Please contact us on 1300 822 599 or email [email protected] to place your order for RTO materials ASAP.