Frequently Asked Questions

Products

However, compliance is subjective to every RTO and depends on the context of training and assessment. Thus, we cannot guarantee that all training materials in our catalogue are compliant with the interpretations and expectations of each auditor.
Important Note: TotalVET Training Resources has acquired the license to distribute part of the Careers Australia library of training resources and is making them available to Australian training organisations. This catalogue includes one of Australia’s most extensive ranges of training resources, including many niches and hard to find training resources.
All training materials from this catalogue are provided on an “as-is, where-is” basis, with the understanding that there may be gaps in the assessment tools that need to be rectified. This means that some units were not complete at the time the RTO’s content was acquired by the owner (e.g., observation forms, learner guides, benchmarks, or other tools may not be available for a unit), either because the materials weren’t required or because Careers Australia had not completed them prior to the new acquisition.
However, each auditor has their own interpretation of the Standards for RTOs. To help you meet your requirements, we provide a rectification assistance guarantee.
This guarantee applies only when you purchase a single unit or a complete training package.
Unfortunately, the rectification assistance guarantee is not applicable when you purchase only the Assessment Tool or the Learner Guide package.
Kindly provide a copy of your official audit report and send it to support@totalvet.com.au.

Ordering and Payment

Delivery

Please note that we process orders on a “first come, first served” basis. Any delays in the payment and licensing process may result in delays in the delivery of your order as well.
For more information about our resource development schedule and complete dates, contact us at enquiries@totalvet.com.au.
We understand compliance is paramount in the modern VET industry. Therefore, we are not willing to take shortcuts to ensure the quality of our resources.

Development Process

Resource updates to new qualification/unit releases

For major updates, or when a qualification/ unit code has changed, you’ll need to purchase the new training resource versions.

If you’re an existing client, you can get discounts for the updated training resources.
Please contact us at 1300 822 599 or support@totalvet.com.au to know more about our upgrade offers as they differ each month.

Returns

Discounts

Invoice

Copyright and Licensing

TotalVET Training Resources owns all Copyright on its products as detailed in the Copyright Act 1969.
No part of our books or training resources may be reproduced in any form (e.g., electronic, mechanical, etc.) without written permission from us. Legal action may be taken against anyone who produces unauthorised copies of any TotalVET Training Resources.
The usual turnaround time for this is around 4-7 business days, depending on the nature of the request.
If you wish to purchase subsequent licenses (full access to updates and enhancements, rectification assistance, and ongoing support) for your other RTOs, kindly contact us at support@totalvet.com.au.
However, if you want to be a reselling partner, contact us at info@totalvet.com.au. We’d be happy to discuss the arrangement with you.
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