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(latest NCVER data)In homelessness services, workers who can identify barriers to safe housing and advocate alongside clients make a practical difference to whether people secure and keep accommodation; CHCSOH013 Work with people experiencing or at risk of homelessness develops that capability. For RTOs delivering community services and social housing programs, it fills a gap where learners must work with people affected by homelessness or domestic and family violence, supported by CHCSOH013 training materials.
Learners develop skills in reflecting on personal values, identifying housing barriers, assessing personal safety and referral needs, providing housing advice, advocating and negotiating with clients, supporting self-advocacy and creating pathways to support services and housing providers.
Give your team our CHCSOH013 RTO training materials instead of building homelessness case studies and advocacy tasks internally. Purchase RTO materials and use the CHCSOH013 training resources as a structured base for client-focused delivery.
Your CHCSOH013 learning materials bring together learner content, trainer support and assessment documents for working with people experiencing or at risk of homelessness. Purchase RTO materials and begin with CHCSOH013 training resources ready for contextualisation to your local housing system.
Check the latest unit requirements on training.gov.au before delivery. Your team should contextualise and validate these CHCSOH013 training materials for its learner cohort, delivery model and selected compliance environment. Use the supplied mapping as a starting point when reviewing your CHCSOH013 materials against the Standards for RTOs.
CHCSOH013 Work with people experiencing or at risk of homelessness focuses on supporting people who are experiencing homelessness or at risk of becoming homeless, including people affected by domestic and family violence. It applies to workers in a range of community services and health roles.
The unit addresses five core areas:
The assessment tools are structured around working with three people on housing barriers and advice, identifying one child at risk and advocating for one person. Your team should arrange suitable workplace access so learners can gather this evidence.
Yes. The learning content addresses child protection, mandatory reporting, duty of care and privacy as part of the legal and ethical context. Trainers should add the specific reporting requirements of their state or territory.
Yes. The editable files allow your team to add local agencies, tenancy tribunals and housing providers so learners work with the services they will actually refer to.
They are developed as compliant learning resources with current training package requirements in mind, but they are not a guarantee of compliance or audit outcomes. Your team should validate them before delivery.
No. The unlimited student licence allows the purchasing organisation to use the resources with all enrolled learners without per-student fees, subject to the applicable licence conditions.
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CHCSOH014 Manage and maintain tenancy agreements and servicess
CHCSOH015 Manage housing application and allocation processs
CHCSOH016 Manage tenancy rent and rental arrearss
CHCSOH018 Respond to property maintenance enquiriess
CHCSOH020 Develop quality systems in line with registration standards
CHCSOH021 Work with clients within the social housing systems





