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(latest NCVER data)Application software is used across workplaces to create, process, organise and communicate information. It supports learners developing the practical digital skills needed to select and operate common software packages for routine business and workplace tasks.
Work includes navigating applications, using appropriate features, creating and modifying files, managing outputs and resolving straightforward software problems within the user’s level of responsibility.
Prepare software-skills delivery with ICTICT214 RTO training materials that reduce the amount of course-development work required internally. Purchase RTO materials with a ready base for trainer preparation, contextualisation and validation.
The ICTICT214 RTO materials provide a structured starting point for preparing delivery around application software, routine software functions and effective use of common software packages. RTOs can purchase RTO materials to support contextualisation, validation and trainer readiness before implementation.
Check current requirements through training.gov.au before delivery and validate these ICTICT214 RTO learning materials for your ICT training context. Review the ICTICT214 resources and ICTICT214 training resources alongside your RTO resources through your organisation’s quality processes with reference to the Standards for RTOs.
Operating application software requires users to understand common interfaces, select suitable functions and manage files and outputs effectively. ICTICT214 Operate application software packages applies to individuals developing routine software skills for workplace use.
The unit addresses five core areas:
The editable digital files allow your RTO to revise appropriate screenshots, terminology, examples and contextual information as its software environment changes. Amendments affecting assessment requirements should still be reviewed and validated before the updated version is used.
Yes. Your team can apply appropriate organisational branding and contextual information to the editable files before delivery. The purchasing RTO remains responsible for managing its amended versions and approving substantive changes through its own quality processes.
No publisher can guarantee that resources are compliant learning resources. Each RTO remains responsible for validation, contextualisation, delivery and assessment. These are developed with current training package requirements in mind.
The digital format provides flexibility for different delivery approaches, including online, face-to-face and blended training. Your RTO should determine how the files fit its delivery strategy and confirm that learners have suitable access to any required software environment.
These RTO resources are backed by defined support such as the Audit Rectification Guarantee for eligible assessment issues and qualifying Feedback-Based Enhancements. Product support does not replace the RTO’s responsibility to maintain, contextualise and validate its delivery materials.
Regine Muñoz brings extensive experience in educational publishing, instructional design, and VET resource development. Her work focuses on guiding the development of clear, consistent, and practical training materials, with a strong eye for content quality, structure, and usability in real delivery settings.
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ICTICT215 Operate digital media technology packages
ICTICT216 Design and create basic organisational documents
ICTICT219 Interact and resolve queries with ICT clients
ICTICT221 Identify and use specific industry standard technologies
ICTICT222 Research and share ICT solutions for Indigenous users
ICTICT223 Install software applications

