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CHCAGE009 Provide services for older people RTO Training Materials

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Providing coordinated services to older people requires workers to follow an established individualised plan while responding to changing needs, goals and preferences. This unit gives RTOs a practical option for aged care, community support and service coordination programs.

Learners deliver agreed support, help people access resources and maintain communication with families, carers and service providers. They also recognise concerns, coordinate feedback and report when services, assistive technology or current arrangements no longer meet the person’s needs.

Why CHCAGE009 Belongs in Your Scope:

  • Supports delivery in aged care, community support and person-centred service coordination programs
  • Suits workers who follow and contribute to individualised plans in residential, community or personal support settings
  • Addresses workplace needs including service delivery, resource access, family support, provider liaison and feedback coordination

Why RTOs Choose TotalVET Training Resources:

  • A complete package of learner content, assessment tools and mapping documents built around current training package requirements
  • Includes editable digital files supplied in Word, PowerPoint and Excel, with PDFs included for convenient distribution
  • An unlimited student licence with no ongoing per-student fees

Use our CHCAGE009 RTO training materials to prepare person-centred service delivery with the principal documents already organised. For faster setup, purchase RTO materials that can be contextualised for your individualised plans, referral pathways and provider network.

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Inclusions

What’s Inside Your CHCAGE009 RTO Materials:

Our CHCAGE009 training materials organise the learner, trainer, assessment and mapping documents around a clear service-delivery process. Move into contextualisation sooner and purchase RTO materials with editable files that can reflect local support options, assistive technologies, reporting procedures and feedback arrangements.

CHCAGE009 Learning Materials

  • Learner Guide
    Explains individualised plans, person-centred service delivery, assistive technology, resource access, family support, provider coordination and feedback.
  • Learning Activity Booklet — Student Version
    Provides guided practice in prioritising needs, coordinating support and responding when service arrangements no longer meet requirements.
  • Learning Activity Booklet — Trainer Version
    Includes benchmark responses and facilitation notes for reviewing service decisions, referral actions and feedback from multiple parties.
  • PowerPoint Presentation Slides
    Gives trainers a prepared sequence for covering plan-based support, service liaison, changing needs and outcome review.
  • Learning Resource Mapping
    Shows where unit requirements are addressed in the Learner Guide, supporting content review and delivery planning.

CHCAGE009 Assessment Tools

  • Assessor Guide
    Contains task instructions, benchmark answers and assessor guidance for evaluating service delivery, coordination and feedback evidence.
  • Assessment Workbook
    Sets out learner activities, required records and submission directions in one clearly organised document.
  • Observation Forms and Assessors’ Checklist
    Separates applicable consultation, support and service-coordination behaviours into observable actions.
  • Assessment Mapping
    Links assessment activities to the elements, performance criteria, foundation skills, performance evidence, knowledge evidence and assessment conditions.

Additional Support Included

  • Validation Acceptance Certificate
    Confirms that the package completed quality assurance and validation during development.
  • Audit Rectification Certificate
    Explains the support available when an official regulatory audit identifies an eligible assessment issue. Rectified assessment tools are provided at no extra cost under our audit rectification guarantee.
  • Feedback-Based Enhancements
    Provides free non-regulatory enhancements and improvements to existing training resources based on customer feedback.

Confirm the current unit requirements on training.gov.au before delivery. Validate these CHCAGE009 training resources against your service setting, learner cohort and assessment arrangements. Our CHCAGE009 RTO training resources include mapping to support review against the Standards for RTOs.

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About

Following and contributing to an established individualised plan sits at the centre of CHCAGE009 Provide services for older people. The unit is intended for workers who provide services to older people and support their family, carer or others identified by the person in residential, community or personal support settings.

These CHCAGE009 learning materials address the following core areas:

  • Prioritising the person’s needs, goals and preferences from the individualised plan
  • Delivering agreed services and supporting the use of suitable assistive technologies
  • Helping the person access resources, community agencies and continuity of service
  • Supporting family, carers or others affected by the person’s support needs
  • Gathering feedback from the person and service providers and reporting plan effectiveness
Icon - Observation Forms and Assessor Checklists
FAQs

Frequently Asked Questions

Are our CHCAGE009 training resources supplied in editable formats?

Yes. Our files are supplied in editable Word, PowerPoint and Excel formats where relevant, with PDF versions available where applicable. These files support practical contextualisation, branding, internal review and controlled document management before approved copies are issued for use.

Are these compliant learning resources?

These CHCAGE009 RTO materials are developed around current training package requirements and with compliance in mind. Our products are not presented as automatically compliant or regulator-approved, so your organisation remains responsible for contextualisation, validation and appropriate implementation.

Can our CHCAGE009 RTO learning materials be reused with future cohorts?

Yes. Our unlimited student licensing model allows use with unlimited students without recurring per-student licence fees. This can reduce ongoing licence administration and make repeated delivery costs easier to forecast across future cohorts.

What audit rectification support applies to our CHCAGE009 resources?

If an official regulatory audit identifies an applicable issue in our supplied assessment tools, our guarantee provides rectified assessment tools at no additional rectification cost. Your organisation should still review and appropriately implement any revised files through its normal quality processes.

What should we check before first using our CHCAGE009 materials?

Review current training package requirements, your intended learner cohort, delivery approach and assessment arrangements. Your team should complete appropriate contextualisation and validation, then approve final copies through its normal quality and document-control processes before use.

Meet the Development Team

Bea Montenegro

Bea Montenegro is a Development Project Manager at Compliant Learning Resources, bringing experience in instructional design, assessment validation, and project management within the Australian VET sector. Her work supports the development and improvement of structured, practical training materials that are easier for trainers to use in real delivery settings.

Bea Montenegro

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4.4
Based on 7 reviews
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Colin J.
6 months ago
A pleasure to deal with John and the team, great resources and excellent service
Mark and the team were outstanding from start to finish.

Highly recommend their services to those looking to purchase off the shelf training and assessment resources ahead of contextualisation.
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Yalcin O.
2 years ago
Quality and compliant resources, a very helpful support staff and Mark Lara for a account manager, WOW, 5 stars is not enough. Thank you
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Samantha B.
2 years ago
John's customer services was exceptional. Nothing was a bother, and he was prompt as well. Appreciated :)
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Shannon S
3 years ago
Purchased several BSB, ICT and FNS qualifications and am quite happy with the quality of the RTO materials from TotalVET Training Resources. Found the simulated business sites partially helpful, and the customer service quick and efficient.
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Chelsea B.
3 years ago
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ross J.
3 years ago
Purchased excellent resources from TotalVET and look forward to using them into the future for all my delivery and assessing. Thanks TotalVET.
Purchased 13 subjects in 2021 and have been using these in class and in the workplace to trainees. they are easy to follow and have all the required documentation required to be assessment competently.