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(latest NCVER data)In hairdressing, a stylist’s income and job security depend on clients who return and recommend them; SHBHIND003 Develop and expand a client base develops the relationship, sales and follow-up skills behind that loyalty. RTOs offering hairdressing and barbering qualifications can use it to add a commercial focus, with SHBHIND003 training materials built around real salon service situations.
Learners develop skills in building rapport with new clients, maintaining professional ethics, promoting products and services, using sales techniques, researching new products, sharing knowledge with colleagues, recording client information and managing loyalty program enrolments.
Choose our SHBHIND003 RTO training materials to deliver client development content without writing sales scenarios internally. Purchase RTO materials and give trainers SHBHIND003 training resources they can tailor to their salon’s service range.
Inside the SHBHIND003 training materials is a prepared foundation for developing and expanding a hairdressing client base. Purchase RTO materials and begin with SHBHIND003 training resources that connect promotion, research and client data tasks.
Check the latest unit requirements on training.gov.au before delivery. Your team should contextualise and validate these SHBHIND003 training materials for its learner cohort, delivery model and selected compliance environment. Use the supplied mapping as a starting point when reviewing your SHBHIND003 materials against the Standards for RTOs.
SHBHIND003 Develop and expand a client base covers developing, sustaining and expanding a personal clientele so hairdressers and barbers remain viable industry employees. It applies to experienced hairdressers and barbers who build client relationships while delivering services in their salon.
The unit addresses five core areas:
Learners promote treatments, new haircut designs, home care products, loyalty programs and rebooking, and research two new products and two new services. These are developed as compliant learning resources, but your team should check the tasks against your salon’s service range.
Yes. The editable files let your team insert your loyalty program conditions, client database fields and service policies where contextualisation is permitted.
Yes. The content addresses honesty about product claims, positive statements and confirmed appraisals, so learners understand how to promote products without overselling.
The Class Activities Book provides scenarios for opening, recognising buying signals and overcoming objections, which trainers can run before learners promote services to real clients.
Yes. Free samples let your team review the structure and practical focus of the materials before deciding to purchase.
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