9,710
(latest NCVER data)In beauty and hairdressing salons, repeat business depends on how clients are welcomed, scheduled and looked after from arrival to farewell; SHBXCCS008 Provide salon services to clients develops that complete customer service experience. RTOs can add it to personal services programs where learners combine technical skills with front-of-house service, using SHBXCCS008 training materials that reflect everyday salon situations.
Learners develop skills in welcoming clients, managing client records, building rapport during treatments, promoting salon products and services, processing sales and refunds, scheduling appointments, resolving complaints and assisting clients with special needs.
Equip trainers with our SHBXCCS008 RTO training materials so client service content does not need to be built internally. Purchase RTO materials and give your team SHBXCCS008 training resources suited to work period assessment.
These SHBXCCS008 RTO learning materials provide a prepared foundation for providing salon services to clients. Purchase RTO materials and save development effort with SHBXCCS008 training materials covering reception, service and follow-up.
Check the latest unit requirements on training.gov.au before delivery. Your team should contextualise and validate these SHBXCCS008 training materials for its learner cohort, delivery model and selected compliance environment. Use the supplied mapping as a starting point when reviewing your SHBXCCS008 materials against the Standards for RTOs.
SHBXCCS008 Provide salon services to clients covers providing a complete customer salon service experience, including communicating with clients, scheduling appointments, completing treatments, responding to complaints and assisting clients with special needs. It applies to workers in beauty and hairdressing salons, nail salons and spas.
The unit addresses five core areas:
The tasks and Supporting Documents help assessors record customer service and treatments across six three-hour work periods. They are developed as compliant learning resources, but RTOs need access to a salon or realistic simulated environment with real clients.
Yes. The content covers cultural and language needs, non-gender specific identities and mobility needs, helping learners respond respectfully to every client.
Yes. The editable files allow your team to add your booking software, client record fields and complaint procedures where contextualisation is permitted.
Yes. The unit applies across personal service environments, and trainers can select examples that suit their cohort.
Yes. Lifetime updates are available under the applicable product terms, so qualifying updates can be accessed without repurchasing.
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