BSBITA611 Configure and optimise customer contact technology
BSBITA611 Configure and optimise customer contact technology
Get engaging BSBITA611 Configure and optimise customer contact technology RTO training materials produced by a leading Australian learning resource developer! This RTO resources package includes the complete set of training and assessment materials you need to start delivering BSBITA611 training to your students. When you buy this quality BSBITA611 RTO Training Resource package you will receive:
- Unlimited Student License so you can deliver training to as many students as you want with no ongoing resource fees
- Complete set of Engaging Learner Resources includes learning content for students to study, meaning no need for expensive third-party textbooks
- Student Assessment Tools includes Student Assessment Workbook and Observation Forms for students to complete the course
- Assessor Assessment Workbooks includes Benchmark Answers, Unit Mapping, Assessor Instructions for your trainers and assessors
- PowerPoint Presentations to support classroom or webinar delivery of the course materials
- Access to Simulated Business “Bounce Fitness” including a huge number of workplace documents to support learning and assessment
This updated version of the course was released in September 2018 and the BSBITA611 training resources are currently in development. Please contact us for the latest updates and scheduled delivery dates for the new BSBITA611 RTO materials, and to pre-order the RTO resources now for a heavily discounted price. Don’t waste money on per student license RTO learning resources! Get your unlimited student license for BSBITA611 Configure and optimise customer contact technology RTO Training Resources and Assessment Tools from totalVET Solutions Today and SAVE!
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- Unlimited User/Student License
- Comprehensive Mapping Documents
- Amazing, Dynamic Learning Content
- Quality, Detailed Assessment Benchmarks
BSBITA611 RTO Training Resources
These BSBITA611 Course Learning Resources have been developed by instructional design professionals, Precision Group (Australia), to ensure that your RTO can deliver engaging, quality vocational education and training to your students. The simulated business “Bounce Fitness” that accompanies these educational resources allows your learners to get familiar with workplace policies and procedures and understand their application through a “real world” simulated workplace during their training.
BSBITA611 Supersedes the BSBITA601 Resource
This new training materials package supersedes and is equivalent to the old BSBITA601 Configure and optimise customer contact technology Unit package. Equivalency is only for the purpose of recognition of prior credit. If you are intending to deliver new release units, you must have a training resource that fully addresses all elements, performance criteria, foundations skills, performance evidence, knowledge evidence and assessment conditions for the new unit.
While in some cases these may appear similar to the now superseded unit, there are always important and significant changes which must be fully addressed in your training resources. Too many RTOs make the mistake of continuing to train with their old resources, meaning their training misses key unit requirements. They risk critical non-compliance at audit when the old assessment tool is found to not fully meet new unit requirements.
Precision’s development process involves writing and validating these training resources directly against the latest unit requirements. This process is far more time consuming and expensive than the quick gap fill process many resource publishers use to update their materials, but does ensure a higher quality and more compliant assessment tool at the end.
The BSBITA611 Training Resources Bundle
This BSBITA611 Configure and optimise customer contact technology Complete Learning Resources and Assessment Tools BUNDLE comes with a “Trainer Pack” and “Learner Pack”. The Trainer Pack includes a Trainer Manuals and an Assessor Assessment Books which will be your trainer’s main texts to deliver and assess this qualification. The Learner Pack includes the Learner Resources and the Learner Assessment Workbooks, which will enable your students to complete the qualifications.
These vocational training resources also include PowerPoints to help support classroom or webinar based training delivery, and supported by the simulated business site “Bounce Fitness”. These training tools are developed by Precision Group’s experienced team specifically to be used in the learner’s organisation or Precision Group’s simulated business.
This package includes and range of educational tools to support your BSBITA611 course delivery (1 set of documents per unit of competency):
- Learner Resource – full of educational content and information for students to study, plus activities and true/false questions for students to practice their skills and knowledge before attempting the summative assessment tool
- Student Assessment Workbook – summative assessment tasks to be completed using the Simulated Business or Learner’s own organisation, oral questions, case studies, theory, practical, and role plays as appropriate
- Trainer Manual – trainer version of the learner resource with answers to the formative assessment tasks
- Assessor Assessment Book – includes assessment benchmarks, parameters to determine competency, checklists and mapping information
- PowerPoint Slide – includes key learning points to support delivery of units in the classroom, via webinar and other course delivery methods
- Unlimited Access to the Simulated Business “Bounce Fitness” – a simulated business site that contains literally hundreds of common workplace resources that will assist your students to study and complete the course, including policies, procedures, templates, forms, meeting minutes, organisational charts and more.
Your package of training materials is delivered in digital format, including a mix of PDF and Word documents that are professionally print formatted and ready to print or upload to your LMS. You are free to make your own modifications and contextualise the materials to suit your RTO’s exact needs.
Precision Group (Australia) is recognised as a leading specialist in the development of VET training resources for the Business Services (BSB) Training Package. When you chose Precision RTO learning resources, you can be confident that you have made the right choice!
When you buy this package of RTO training resources and assessment tools, your registered training organisation can get started ASAP with everything you need to deliver the BSBITA611 Configure and optimise customer contact technology course.
Includes BSBITA611 Learning Resources
Your BSBITA611 Configure and optimise customer contact technology training resources include learning resources for your students to study! These are also provided in digital format with an unlimited student license, and are professionally print formatted and supplied as “ready-to-go” PDFs you can upload to your LMS or print for distribution in the classroom. You are free to make your own modifications and add your own branding to the Learning Resources too!
Be careful – many publishers will only provide learning resources in print format or on other per-student license models. This will significantly increase your cost of course delivery – typically you will break even with just the first 10-15 students, then our unlimited student license model will be substantially cheaper long term.
BSBITA611 Unit Mapping and Foundation Skills
Each unit includes mapping documents to show where unit requirements are found in the assessment tool, plus these BSBITA611 materials also map to foundation skills. You will find mapping documentation in the back of the Assessor Assessment Books.
Unlimited Simulated Business Access Included With Your BSBITA611 Resources!
Unless you are going to do all of your training in a real workplace, your learners will require a Simulated Business to ensure they are familiarised with workplace policies and procedures before practising their skills in the “real world”.
These training resources include access to a simulated business called “Bounce Fitness”, that supplies a huge range of business resources to help your learners become familiar with many aspects of a functioning Business, including Financials, Workplace Projects and Policies and Procedures in a safe environment.
Your students are able to use this resource to complete many of their assessments in this virtual environment, so you can be certain they are competent in the required knowledge and skills without requiring an actual workplace to do so.
Our Simulated Business provides your learners with common business resources required to complete assessment, such as:
- Workplace Policies and Procedures
- Meeting Minutes
- Client Records
- Workplace Templates
- Workplace Forms
- Organisational Chart
- Workplace Projects
- Financial Reports
Unit by Unit Format
The BSBITA611 Configure and optimise customer contact technology training materials are supplied in unit by unit format. This means each unit comes as a standalone subject so you can easily modify packaging and substitute different units to meet your needs. If you’re considering delivering a few different versions of this qualification to meet the needs of different groups, you can also add additional elective units to your package to give your RTO more flexibility.
Check the units section of this page for a full list of the units available for this qualification. Additional units from the Precision Group (Australia) catalogue or other developers may also be available, so contact us with your preferred qualification packaging for a quote.
INCLUDES An Audit Rectification Assistance Guarantee With Your BSBITA611 Course Resources!
The bar has been lifted for assessment tool compliance and ASQA is continuously raising their focus on RTO assessment tools and their compliance with unit assessment requirements. While every auditor has their own interpretation of the standards, and no publisher can guarantee absolute compliance at audit, Precision Group will back you up with their Audit Rectification Assistance Guarantee.
This means that if in the event you have an issue with Precision Group Assessment Tools at audit, Precision Group will assist with rectifications of the materials at no cost to you. Precision Group will roll out these compliance updates and improvements to all clients using those tools, so even if you have not been audited yourself you will still benefit from the latest auditor feedback on your training and assessment tools.
Please see the Rectification Assistance section for more information about this guarantee.
Contact Us Now
Enquire to get this premium learning and assessment resource bundle for your RTO today!
BSBITA611 Resource License Terms
Resources developed by Precision Group Pty Ltd are provided for a “One-Off” License Fee with Unlimited Students – meaning you pay one upfront fee and there are no ongoing per-student or annual license fees.
Precision Group’s One-Off BSBITA611 Resource License Fee includes:
- Unlimited student license (NO additional per-student fees)
- No ongoing fees for use of the resources
- Access to the virtual workplace resources (one login per student, each login works for 12 months after first use)
- No time limit on use of the resources
- New releases, resource updates and other materials will be available for additional fees
- Assessment Workbooks & Assessor Assessments are delivered in Word Format can be uploaded to your LMS or printed, and are brandable & editable
- Learner Guides & Trainer Manuals are delivered in PDF format can be uploaded to your LMS or printed, and are brandable & editable
- Resources are delivered in digital format (Word, PDF, PowerPoint etc) via a secure download link for easy use and distribution
For more information about Precision Group terms and conditions, visit the publisher page here: https://totalvettrainingresources.com.au/precision-group/
BSBITA611 Rectification Assistance Guarantee
Our assessments have been edited by an Independent Quality Consultant so we are confident that they will meet audit requirements. Every auditor does have their own interpretation of the standards, so we also offer a rectification assistance guarantee. This applies in the event you do run into any issues with the Precision Group assessment tools at official regulatory audits by ASQA and state-based VET regulators.
If you would like to claim our audit rectification assistance guarantee on official regulatory audits, please notify us in writing at least 7 days before your audit at [email protected] so we can ensure staff are available to assist you if required.
If you have difficulty with your audit, and this difficulty relates specifically to the assessment tool, call or email us at [email protected] or (07) 3036 1283 immediately. In many cases, we are able to explain how to apply the tool and demonstrate compliance at audit.
If your auditor still isn’t satisfied and reports a non-compliance on your audit report, provide us with a copy of your official audit report where it relates to our assessment tool. We will assist with rectifications to the assessment tool and provide you with a copy of the updated tool at no cost to you.
Please note, we require a minimum of 20 business days notice to complete rectifications. If you need us to complete rectifications in time for your rectification report submission deadline, please contact us immediately after receiving your audit report so we have adequate time to assist with any rectifications required.
We strongly recommend you validate, rectify and contextualise any assessment tool you purchase off the shelf or write yourself before taking it to audit. It is your responsibility to ensure assessment tools align with your Training and Assessment Strategies and all other compliance documents.
These RTO materials are still in development and samples of the new materials are not yet available. Please enquire now to be notified of product updates and we’ll contact you once samples become available.
BSBITA611 Training Resource Developer
TotalVET Solutions is proud to partner with Precision Group (Australia) to market and distribute this package of BSBITA611 Configure and optimise customer contact technology RTO learning resources! This BSBITA611 Configure and optimise customer contact technology package was developed and is maintained by Precision Group (Australia). Licensing and support for this package will be provided directly by the developer.
Precision Group (Australia) is based in Brisbane and has a long history of supplying RTO training materials to TAFEs, Universities and private training organisations across Australia. They currently offer a massive catalogue of BSB units and qualifications from Certificate I to Advanced Diploma level, with more in development. Please contact us for more information and to order Precision’s premium training resources.